The Teleperformance Advantage

When your customer picks up the phone to call customer care or support, they’ll be contacting one of the most experienced call center management companies in the world. From our people to our technology and processes, every aspect is perfectly tuned to ensure your customer is perfectly taken care of.

What do we offer?

Customer Care

? New Product/Service Sales/Subscriptions (with cross-sell/up-sell options)
? Billing Explanations or Payment Applications
? Technical Assistance
? Problem Solving/Complaint Handling
? Pro-Active Outreach at Key Milestones in the Customer Relationship (e.g., welcome calls, satisfaction checkups, contract anniversary, and so on)

Technical Support

? Deliver multilingual communications across a wide variety of channels, aided by automation
? Manage and coordinate corrective action processes
? Provide customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments)
? Offer rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution

We offer support at multiple service levels:
Level 1 – solutions to standard problems through proven processes
Level 2 – addressing more complex problems through guidance by telephone, problem resolution by remote control access, or onsite repair
Level 3 – high-level support for atypical and critical cases


? Lead Generation and Appointment Scheduling
? Data Verification Services
? Cross-Selling and Up-Selling
? Customer Retention and Loyalty Management
? Win-Back Programs and Surveys
? Accounts Receivable Management