The Teleperformance Advantage
We use the latest technology to ensure that back-office operations are efficient for our clients and we strategically design our products to enhance customer experience. Our back-office strategy supports the entire customer lifecycle, leveraging Teleperformance’s recognized leadership in customer experience management. We manage quality in the back-office operations based on proprietary and market methodologies. The three main initiatives towards quality are based on process mapping, monitoring and improvement.
What do we offer?
A seamless process between back-office and front office operations leading to greater quality and efficiency. Teleperformance Back-office services include:
? Back-office Fraud Prevention
? Back-office Order Management
? Back-office Case Management
? Back-office Billing
? Back-office Coding
? Back-office Chargeback
? Back-office Collection
? Specific back-office solutions based on each step of the customer lifecycle – With our experience, we know what customers look for. We have specific, bespoke back-office solutions to address different demands.
? More than 200 back-office programs around the globe – Every single day, we learn from the challenges we face and share this with our clients so they can delight their customers.
? Multiple geographic options to deliver your operation – Using our experience and insight, we can design a location strategy to deliver your operations, seizing upon the best opportunities that onshore, nearshore and offshore can offer.
? People strategy – By taking care of employees we can affect customer satisfaction. Talented, motivated people who want to succeed to you – it’s all connected to customer satisfaction.